Orders

How can I place an order?

Browse our products, choose the items you want, and add them to your shopping cart. Proceed to checkout, enter your shipping and payment information, and complete your purchase.

Can I change or cancel my order?

We process orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible after placing it. We cannot guarantee changes or cancellations once an order has been processed or shipped.

How do I know if my order was received?

After completing your purchase, you will receive an order confirmation email with your order details. Please check your spam or junk folder if you don’t see it in your inbox.

How can I check my order status?

Once your order ships, we will provide tracking information when available. You can use the tracking details to follow your package.

What should I do if I receive the wrong or damaged item?

Please contact us as soon as possible with your order number and details of the issue. If appropriate, include clear photos of the damaged or incorrect item so we can review the problem and assist you.

Shipping

Where does Bowear ship?

Bowear currently focuses on serving customers in the United States. Shipping availability may vary by product and destination.

How long does shipping take?

Shipping times depend on the destination, shipping method, and order processing time. Your estimated delivery information will be provided during checkout when available.

How much does shipping cost?

Shipping costs are calculated based on your order and delivery location and will be displayed during checkout before you complete your purchase.

Will I receive tracking information?

Yes. When tracking is available for your shipment, tracking information will be provided after your order has been shipped.

What should I do if my package is delayed?

First, check the tracking information provided with your order. If the package has not arrived within the expected delivery timeframe, contact us and provide your order number so we can help.

What if my package shows as delivered but I haven’t received it?

Check around your delivery location and with household members or neighbors. You can also contact the shipping carrier using your tracking information. If you still cannot locate the package, contact Bowear for assistance.

Returns & Refunds

What is Bowear’s return policy?

Eligible items may be returned according to our return policy. Please check the Returns & Refunds page for the current eligibility requirements, return timeframe, and conditions.

How do I request a return?

Contact our customer support team with your order number and the reason for your return. We will provide the appropriate return instructions.

When will I receive my refund?

After your returned item is received and inspected, eligible refunds are processed according to our return policy. The time for the refund to appear in your account can vary depending on your payment provider.

Can I return an item that I simply don’t want?

Returns depend on the product and the conditions outlined in our current return policy. Please review the Returns & Refunds page before sending an item back.

Are shipping costs refundable?

Shipping charges may or may not be refundable depending on the reason for the return and the terms of our return policy.

What if I receive a defective item?

Contact us promptly with your order number and details of the defect. We will review the issue and let you know the next steps.